Palm Garden Resort, Hoi An, Vietnam

Jasmine Norrie travelled to Vietnam with her toddler son, Eduardo. Here is Jasmine’s review of their Hoi An hotel, The Palm Garden Resort:

We stayed at the Palm Garden Resort, Hoi An, for seven nights. The weather wasn’t the best at the time – we narrowly missed massive floods that had swept through the town, spread bird flu and even aided the escape of several crocodiles from a nearby crocodile farm! – but that’s probably the only complaint I have about our week in Hoi An.

Having perused their website at length, we opted for the special offer ‘Long stay package’, which at the time meant we received seven nights accommodation at a heavily discounted price. Special offers at the resort are frequently changing depending on the time of year, so it’s worth taking a look at what’s available at different times.

Located just outside of Hoi An Old Town and right on Cue Dai Beach, Palm Garden Resort was extremely helpful when we booked our holiday; all correspondence was conducted via prompt emails in straight forward English. We arranged for an airport pickup free of charge (the resort is less than an hour from Da Nang airport), and they had no problem whatsoever arranging for a cot in our room. We were greeted with smiles and a cocktail at the front desk, and my one year old son was given a colouring books and crayons to entertain himself while we checked in.

The resort is set out in two storey bungalows, 14 of which are located right on the beach, while the remainder are set out over the extensive and beautifully maintained gardens, providing plenty of space for the kids to run around. The rooms are beautifully furnished and decorated, but also uncluttered, so you needn’t worry about little hands breaking or damaging things. Fresh flowers are set out upon arrival, as well as complimentary seasonal fruits.

Entertainment is plentiful; free internet in the business centre with a small library of books, DVDs are available at the front desk, and nightly movie screenings in a private cinema. The unusual pool is suitable for all ages as the outer rim is shallow and only gets deeper towards the centre of the pool which has a fountain set into it, but there’s also a shallow wading pool for babies. For kids there’s a playground and a kid’s club, and the restaurants all have a kid’s menu available. The resort arranges for tours and other activities, simply ask at the front desk. There’s also a very impressive beauty spa for mothers in desperate need of some pampering.

What really sets Palm Garden Resort apart is the exceptional staff! Everyone is cheerful and friendly, and we unfailingly had the waitresses/waiters rushing for a high chair when they saw us coming, and even going so far as to reserve a table on the deck for us at breakfast once they realised that’s where we liked to eat. The lovely young waitresses were all eager to interact with my son, not only offering to hold him while we ate, but often taking him outside to play in the grass and offering him food straight from the kitchen. Everyone from the front desk to the gardeners was unfailingly friendly and welcoming, including the driver who didn’t bat an eyelid when my son suffered from a bout of road sickness and made a mess of the car we were in (which naturally happened the one time I forgot to pack a spare change of clothes – argh!).

Definitely give the Palm Garden Resort your consideration if you’re heading to Hoi An!